As winter storm season ends and landscaping begins, the ACACIA team has spent the last few weeks out in the field meeting our customers at the annual Professional Retail Store Maintenance Association National Conference and the Restaurant Facility Management Association Annual Conference. We had many conversations with facility managers in all different verticals of retail, … Continue reading Three Signs That the “Retail Apocalypse” isn’t the End of In-Person Experience
Tag: customer service
An overview of how to balance your budget and your business needs when contracting new vendors.
Creating a Scope of Work (SOW) is one of the most important steps in beginning a new relationship between a vendor and a client. A SOW is the document that provides an in depth and detailed description of the work that will be performed by the vendor, such as snow removal or landscaping. Any question … Continue reading Your Guide to Creating a Comprehensive Scope of Work
One of the most time consuming elements of any facility manager’s job is the management of invoices. Of course, there are two sides to billing: Accounts Payable – bills you must pay - and Accounts Receivable – bills you are being paid for. As a provider of services to clients, as well as a vendor … Continue reading Four Best Invoicing Practices for Vendors
An overview of some of the challenges and opportunities associated with selling a service vs. selling a product, including a look into how to approach, service, and scale a service sale.